Terms and Conditions

§1 General Provisions

  1. These Terms & Conditions define the rules governing the operation of the website https://furecollection.com, in particular:

    1.1 define the terms used on the website https://furecollection.com

    1.2 specify the rules for concluding Sales Agreements, placing Orders, and their fulfilment

    1.3 specify the rules for making payments and delivery fulfilment

    1.4 specify the rules for handling parcel collection

    1.5 specify the rules for submitting complaints and statements of withdrawal from the agreement, including applicable exceptions

    1.6 specify the technical requirements

    1.7 provide information about the Privacy Policy

    1.8 provide information about intellectual property rights and copyrights

    1.9 indicate out-of-court methods of dispute resolution.
  2. The website operating under the domain https://furecollection.com is run by:

    FURE Collection Angelika Piekarz
    Wieniec 39, 88-300 Wieniec
    NIP: 5571713440    REGON: 544557804
    e-mail: info@furecollection.com
    contact phone number: +48 603 034 510
  3. The prices displayed in the Store are given in Polish zloty (PLN) and are gross prices. The price shown next to a given Product is binding for the Customer at the moment the Order is placed. Prices do not include delivery costs.
  4. The Seller is exempt from VAT pursuant to Article 113 of the Act of 11 March 2004 on Goods and Services Tax (Journal of Laws 2025.0.775).
  5. Information about the Products presented on the Store’s website, in particular their descriptions and prices, does not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
  6. The Seller reserves the right to change the prices of Products available in the online Store, introduce new Products, withdraw Products, conduct promotions and offer discounts, as well as offer Products free of charge for a limited period of time. The above provisions do not affect Orders placed before the effective date of any such changes.
  7. The duration of promotions is limited. Discounts and promotions cannot be combined. Detailed information is provided each time in the terms and conditions of a given promotion.
  8. A condition for placing an Order by the Customer is ознакомление with these Terms & Conditions and acceptance of their provisions at the time of placing the Order. By accepting them, the Customer agrees to all provisions and undertakes to comply with them.
  9. The Service provides the possibility to register a Customer Account.
  10. These Terms & Conditions are provided free of charge. The Customer may store the content of the Terms & Conditions in any convenient manner, for example by saving them on a durable medium or printing them out.
  11. These Terms & Conditions may refer to separate regulations and general terms of service provided by the owner of the website, which in such case become an integral part of these Terms & Conditions.
  12. It is stipulated that the provisions of these Terms & Conditions shall not apply to Consumers or Entrepreneurs with consumer rights insofar as such provisions would constitute prohibited contractual clauses within the meaning of the Civil Code (Articles 385(1) to 385(3)) or violate mandatory legal provisions concerning agreements concluded with Consumers or Entrepreneurs with consumer rights, including provisions entered into the register of prohibited standard contractual clauses maintained by the President of the Office of Competition and Consumer Protection.
  13. The Customer is prohibited from providing unlawful content.
  14. Reviews of Products:

    14.1 The Seller enables Customers to leave reviews regarding the quality of service and the quality of the offered Products directly on the online Store’s website.

    14.2 Submitted reviews are subject to verification and approval by the online Store’s administration. If the Seller has doubts as to whether the review was written by a Customer or whether it concerns a Product offered by the Seller, the Seller will contact the author in order to clarify the matter.

    14.3 The Seller does not modify the content of submitted reviews. The Seller is not obliged to publish reviews on the Store’s website.

    14.4 Customers who have concluded a Sales Agreement with the Seller for the reviewed Product or Service are entitled to submit reviews.

    14.5 A review may be expressed verbally, graphically (if such form is made available by the Seller), and/or by uploading Product photos.

    14.6 By publishing a review, the Customer grants the Seller a free, non-exclusive, unlimited in time and territory licence to use the content posted by the Customer on the website in the following field of exploitation: distribution of the review through public availability in such a way that everyone may access it at a place and time individually chosen by them.

    14.7 Under the licence referred to in point 14.6 of this section, the author agrees to the use of the review in whole or in part, including the use of the work or any part thereof for the promotion and advertising of the Seller’s website on the Internet.

    14.8 By submitting a review, the Customer declares that it does not infringe the copyrights of third parties. In the event that this declaration proves false, the Customer shall be liable towards third parties for infringement of their rights.

    14.9 In the event that illegal content or content violating these Terms & Conditions is included in a review, the provisions of §14 of these Terms & Conditions shall apply.
  15. The Seller does not use any product ranking mechanism in the search results list.

§2 Definitions

Terms and Conditions

These Terms & Conditions of the Store.

Civil Code

The Civil Code Act of 23 April 1964 (Journal of Laws 2025.0.1071, as amended).

Business Day

A day from Monday to Friday, excluding public holidays.

Seller, Service Provider 

FURE Collection Angelika Piekarz
Wieniec 39, 88-300 Wieniec
NIP: 5571713440    REGON: 544557804

Online Store / Service

The online store available at https://furecollection.com through which the Customer may place Orders for Products or Services.

Product

All products available in the Online Store constituting the subject of

The Sales Agreement between the Seller and the Customer.

Sales Agreement A sales agreement for a Product concluded between the Customer and the Seller through the Online Store.

Pre-sale (Preorder)

A form of Product sale that allows the Customer to place an Order and conclude a Sales Agreement before the regular sale of the Product begins or before the Product becomes physically available in the Seller’s warehouse, under the terms and within the timeframes specified in the description of the given Product.

Order Form

An electronic, interactive service available in the Seller’s Online Store that enables the placement of Orders.

Order

A declaration of intent made by the Customer through the Order Form, aimed directly at concluding a Sales Agreement for a Product with the Seller.

Privacy Policy

A document describing the purposes and principles of data processing, including the rights of the persons whose data is concerned.

Customer, Service Recipient

Consumer, Entrepreneur with consumer rights, Entrepreneur.

Consumer

In accordance with the definition contained in Article 22(1) of the Civil Code.

Entrepreneur

In accordance with the definition contained in Article 43(1) of the Civil Code.

Entrepreneur with consumer rights

A natural person conducting sole proprietorship business activity, entered into the Central Registration and Information on Business, concluding an agreement directly related to their business activity, but not of a professional nature for them, resulting from the scope of their business activity as verified on the basis of the provisions concerning the Central Registration and Information on Business. This applies only to agreements concluded at a distance or outside the business premises.

Electronic Service

A service provided electronically by the Service Provider to the Service Recipient through the online Service.

Shopping Cart

Lista produktów sporządzona z oferowanych w sklepie Produktów na podstawie wyboru Klienta.

Customer Account

An Electronic Service consisting of an individual panel assigned to each Customer, activated by the Seller after the Customer completes registration.

Registration Form

A form available on the Seller’s online Service enabling the creation of a Customer Account.

Contact Form

An Electronic Service consisting of a form through which users of the website https://furecollection.com provide information and data in order to process the submitted inquiry.

Newsletter

An Electronic Service allowing the Service Recipient to subscribe to and receive free information related to the Service from the Service Provider via the e-mail address provided by the Service Recipient.

Safe Product

Means any product which, under normal or reasonably foreseeable conditions of use, including the actual period of use, does not pose any risk or poses only minimal risks consistent with its intended use, considered acceptable and corresponding to a high level of protection of Consumers’ health and safety.

Dangerous Product

Means any product that is not a “Safe Product”.

Risk

Means a combination of the probability of occurrence of a hazard causing damage and the severity of that damage.

Recall

Means any measure aimed at achieving the return of a product that has already been made available to the Consumer.

Business entity

Means the manufacturer, authorised representative, importer, distributor, fulfilment service provider, or any other natural or legal person subject to obligations related to the manufacture of products or making them available on the market in accordance with the GPSR Regulation.

Illegal Content

Means information which, in itself or by reference to an activity, including the sale of products or the provision of services, is not compliant with Union law or the law of any Member State that is consistent with Union law, regardless of the specific subject matter or nature of that law.

Content Moderation

Means actions, whether automated or not, undertaken by intermediary service providers aimed in particular at detecting, identifying, and combating illegal content or information inconsistent with the terms and conditions of their services, transmitted by service recipients, including measures affecting the availability, visibility, and accessibility of such illegal content or information, such as demotion, demonetisation, disabling access to, or removal of such content or information, or measures affecting the ability of service recipients to transmit such information, such as closing or suspending a recipient’s account.

User

“Service Recipient” means a natural or legal person who uses an intermediary service, in particular for the purpose of seeking or making information available.

Intermediary Service

Means one of the following information society services: (I) a “mere conduit” service consisting of the transmission in a telecommunications network of information provided by a service recipient or the provision of access to a telecommunications network; (II) a “caching” service consisting of the transmission in a telecommunications network of information provided by a service recipient, involving the automatic, intermediate, and temporary storage of that information solely for the purpose of improving the efficiency of the onward transmission of the information at the request of other recipients; (III) a “hosting” service consisting of the storage of information provided by a service recipient and at their request.

§3 Electronic Services

  1. The following Electronic Services are available on the online Service:

    1.1 Order Form

    1.2 Contact Form

    1.3 Newsletter

    1.4 Customer Account
  2. The Order Form Service is provided on a one-time basis and terminates upon placing an Order through it or upon earlier discontinuation of the Order placement process by the Service Recipient.
  3. The Contact Form Service consists of enabling Service Recipients to send messages to the Seller via a form available on the online Service.
  4. The Newsletter Service is provided for an indefinite period to Service Recipients with a registered Customer Account. The Service Recipient may unsubscribe from the Newsletter at any time, without giving any reason, by clicking the appropriate link available in messages sent as part of the Newsletter or by sending an e-mail to [info@furecollection.com](mailto:info@furecollection.com). The service consists of the Seller sending electronic messages to the e-mail address provided by the Service Recipient containing information about new Products offered by the Seller, the current commercial offer, promotions, discounts, training sessions, and other information related to the operation of the online Store. The Service Provider reserves the right to discontinue the Newsletter Service without providing any reason, after prior notification to the Service Recipient.
  5. The Customer Account is a service available after registration under the terms described in these Terms & Conditions:

    5.1 In order to create a Customer Account, the Registration Form must be completed. The following data is required: first name, last name, e-mail address, delivery address, phone number, and password,

    5.2 Logging into the Customer Account is done by entering the e-mail address or Username and password established in the Registration Form.

    5.3 Registration and use of the Customer Account are voluntary and free of charge. The Service Recipient may delete the Customer Account at any time, without giving any reason and without incurring any fees, by submitting an appropriate request to the Service Provider, in particular via e-mail or in writing to the Service Provider’s address.

    5.4 After creating a Customer Account, the Service Recipient may: view their order history, manage contact and address details, and change login credentials.

    5.5 The Service Recipient is obliged to keep the access credentials to the Customer Account confidential. The Store shall not be liable for the consequences of sharing login details with third parties.

    5.6 In the event of a breach of these Terms & Conditions, legal provisions, or principles of good conduct by the Service Recipient, the Service Provider may terminate the agreement with the Service Recipient or suspend its performance within a specific Customer Account.
  6. The Service Provider is obliged to consider all complaints submitted by the Service Recipient regarding irregularities, defects, or interruptions in the provision of Services and the functioning of the online Store within no longer than 14 days.
  7. Complaints regarding Electronic Services may be submitted:

    7.1 via e-mail to: info@admin

    7.2 in a traditional manner by sending a written complaint to the Service Provider’s address:
    FURE Collection Angelika Piekarz, Wieniec 39, 88-300 Wieniec.
  8. Free-of-charge Services are available 7 days a week, 24 hours a day.
  9. The Service Provider informs that the use of services provided electronically, the public nature of the Internet network, and the use thereof may involve certain risks, for example the possibility that Service Recipients’ data may be obtained and modified by unauthorised persons, or that malicious software may be installed on the device and ICT system used by the Service Recipient. Service Recipients should apply appropriate technical measures in order to minimise such risks.

§4 Conclusion of the Sales Agreement

  1. The Seller enables the conclusion of a Sales Agreement through the Order Form available on the website https://furecollection.com.
  2. Orders through the Order Form may be placed 24 hours a day, throughout the entire year.
  3. In order to place an Order, the Customer must complete the following steps:

    3.1 add the selected Product to the Cart by clicking the button: “Pre-order”

    3.2 in the Cart, the Customer may:

    3.2.1 increase or decrease the quantity of a given Product
    3.2.2 remove selected Products from the Cart by clicking the “bin” icon located on the right side of the Cart table
    3.2.3 after changing the quantity of Products, update the Cart value by clicking the “Update Cart” button
    3.2.4 redeem received coupons
    3.2.5 choose a delivery method from those made available by the Store

    3.3 after accepting the contents of the Cart and delivery costs, click the “Proceed to Checkout” button

    3.4 next, the Order Form must be completed by:
    3.4.1 entering the data necessary for order fulfilment or
    3.4.2 fields marked with (*) are mandatory

    3.5 then the Customer must:
    3.5.1 choose a payment method from those made available by the Store
    3.5.2 read and accept the Store Terms & Conditions
    3.5.3 confirm having read the Privacy Policy
    3.5.4 confirm the intention to conclude the Sales Agreement by clicking the “Buy and Pay” button.

    3.6 When choosing PayU or Przelewy24, the Customer must select a payment method from the available options, read and accept the terms and conditions of the selected payment operator, and then confirm the Order by clicking the “Confirm Order” button or an equivalent button. Placing an Order entails an obligation to pay.
  4. An Order submitted by the Customer constitutes a declaration of intent by the Customer to conclude a Sales Agreement with the Seller in accordance with the provisions of these Terms & Conditions.
  5. After placing an Order, the Customer will receive a message confirming receipt of the Order, followed by another message confirming acceptance of the Order, which constitutes the Seller’s declaration of intent to conclude a Sales Agreement with the Customer. The Sales Agreement is considered concluded at the moment the Customer receives the message confirming acceptance of the Order by the Seller.
  6. The Customer is obliged to provide data that is accurate and consistent with the actual state of affairs.
  7. The Customer may place an Order without creating a Customer Account.

§5 Order Fulfilment Time

  1. Products available in the Store may be offered in the form of pre-sale (preorder).
  2. In the case of Products sold in the preorder model, detailed preorder conditions, including the deadline for placing Orders, the estimated fulfilment date, and other relevant information, are specified each time in the Product description.
  3. By placing an Order for a Product offered in the preorder model, the Consumer acknowledges that the fulfilment of the Order will take place after the preorder sale period for the given Product has ended.
  4. Products offered in the preorder model have an individual Order fulfilment time ranging from 7 to 14 Business Days from the end date of the preorder sale period. Information regarding the estimated preorder end date and the estimated shipping date is provided each time on the relevant Product page before placing the Order.
  5. The Order fulfilment time shall mean the time necessary to prepare the Order and hand over the Product to the carrier for delivery to the Consumer.
  6. In the case of an Order containing both Products offered in the preorder model and Products available immediately, the Seller may fulfil the Order in one shipment after completing the entire Order, unless a separate delivery method has been offered to the Consumer.
  7. If different fulfilment periods are provided for the Products included in the Order, the longest fulfilment period among them shall apply to the entire Order.
  8. In the event of an anticipated delay in the fulfilment of the Order, the Seller shall promptly inform the Consumer thereof, indicating a new estimated fulfilment date. If the Order is not fulfilled within the agreed timeframe, the Consumer shall be entitled to the rights provided under applicable law, in particular the right to set an additional deadline for fulfilment, and after its ineffective expiry – the right to withdraw from the Agreement.

§6 Delivery

  1. Delivery of Products is carried out via:

    1.1 the courier company InPost.

    1.2 placement of the Product in an InPost Parcel Locker.
  2. Information regarding the costs related to the delivery of purchased Products is provided in the “Cart” before the Customer places the Order.
  3. Delivery of Products to the Customer is subject to payment, unless the concluded Sales Agreement provides otherwise.
  4. The Customer shall bear the costs resulting from the inability to deliver the shipment due to providing false or incorrect personal or address details, or due to an unjustified refusal to accept the shipment.
  5. Delivery costs are calculated in accordance with the current price lists of courier companies and depend on the weight and dimensions of the shipment, the selected delivery method, and the chosen payment method. During the completion of the Order Form, the Customer is informed about the costs and selects and accepts the delivery method and delivery cost when placing the Order.
  6. Delivery of Products for Orders placed through the Order Form is limited to the territory of Poland and is carried out to the address indicated by the Customer during the placement of the Order.

§7 Shipments

  1. In the case of selecting a courier company as the delivery provider for the ordered Products:

    1.1 The Customer should inspect the delivered shipment containing the ordered Products at the time and in the manner customary for shipments of that type and verify whether the Products are free from defects.

    1.2 In the event of detecting a shortage or damage identified during the delivery of the shipment containing the ordered Products, the Customer has the right to request that the courier prepare an appropriate damage report.

    1.3 The Customer acknowledges that failure to prepare an appropriate report in the presence of the courier may make the complaint procedure more difficult. Therefore, it is recommended to collect evidence confirming the condition of the shipment at the time of delivery. In such a case, the Customer should immediately contact the Seller.

    1.4 Detailed information regarding the complaint procedure is available in the regulations published on the websites of courier companies and Poczta Polska.
  2. In the case of selecting an InPost Parcel Locker as the delivery method for the ordered Products:

    2.1 In the event of detecting a shortage or damage identified during the collection of the ordered Products from the Parcel Locker compartment, the Customer should initiate the complaint procedure by following the instructions displayed on the Parcel Locker screen. In such a case, the Customer should immediately contact the Seller.

    2.2 Detailed information regarding the InPost Parcel Locker complaint procedure is available in the Terms & Conditions of the “Paczkomaty 24/7” service provided by InPost Sp. z o.o. on the InPost website.
  3. The provisions of sections 1–2 of §7 Shipments apply to Customers who are Consumers or Entrepreneurs with consumer rights.
  4. In the case of a Customer who is not a Consumer or an Entrepreneur with consumer rights, failure to report delivery-related damage, quantity shortages, or incomplete goods within 2 days from the date of delivery of the Product to the address indicated in the Order shall be deemed equivalent to a declaration by such Customer that the Product was received without any objections and shall result in the loss of claims in the above scope.

§8 Payments

  1. The Seller provides the following payment methods:

    1.1 via the PayU system in the form of advance payment. The advance payment is processed through the external payment system PayU, operated by PayU S.A. with its registered office in Poznań, ul. Grunwaldzka 186, 60-166 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000274399, NIP 7792308495, REGON 300523444, with a share capital of PLN 7,789,000.00, fully paid. PayU S.A. is a payment service provider within the meaning of the Act of 19 August 2011 on payment services,

    1.2 via Przelewy24 in the form of advance payment. The advance payment is made through the external payment system Przelewy24 (operated by PayPro S.A. with its registered office in Poznań, ul. Pastelowa 8 (60-198), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, with a share capital of PLN 5,476,300.00, fully paid, and entered into the register of national payment institutions maintained by the Polish Financial Supervision Authority under number UKNF IP24/2014,
  2. In the case of payment via PayU or Przelewy24, the Customer makes the payment before the Order fulfilment process begins.
  3. The Seller shall issue a receipt or an invoice without VAT to the Customer. The Customer agrees to receive electronic invoices from the Seller and to have them sent to the e-mail address provided by the Customer. In the case of an structured invoice issued via the National e-Invoicing System (KSeF), the invoice shall be made available to the Customer in this system in accordance with applicable tax law provisions. Upon the Customer’s request, the Seller may additionally send a visual representation of the structured invoice (e.g. in PDF format) to the e-mail address provided by the Customer, however the accounting document shall remain the structured invoice stored in KSeF. In the case of Customers without access to KSeF, the Seller may provide the invoice in any other form permitted by law, in particular in electronic form sent to the Customer’s e-mail address.

§9 Complaints

  1. The Sales Agreement covers new Products.
  2. The Seller shall be liable, as provided by law, for the conformity of the Product with the Sales Agreement.
  3. In the event of non-conformity of the Product with the concluded agreement, the Consumer has the right to submit a complaint based on the provisions of the Consumer Rights Act of 30 May 2014.
  4. A complaint may be submitted to the Seller’s address:

    4.1 via e-mail to: info@furecollection.com

    4.2 in a traditional manner by sending a written complaint to the Seller’s address:
    FURE Collection Angelika Piekarz,
    Wieniec 39, 88-300 Wieniec.
  5. A complaint should include: first name and surname, contact details, description of the defect, date on which the non-conformity of the Product with the agreement was noticed, proof of purchase, preferred method of response, as well as the Customer’s specific request related to the submitted complaint. If the complaint concerns a Product, the Product subject to the complaint should be sent together with the complaint letter. If the provided data or information requires supplementation, the Seller will request the Customer submitting the complaint to supplement it to the indicated extent before considering the complaint.
  6. The Seller shall consider the complaint within 14 days from the date of its receipt and inform the Customer of the decision in the manner indicated by the Customer in the complaint letter.
  7. The Seller shall be liable for any lack of conformity of the Product with the agreement existing at the time of its delivery and revealed within two years from that moment, unless the Product’s shelf life, specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer.
  8. In the case of a Sales Agreement concluded with a Consumer or an Entrepreneur with consumer rights, it is presumed that any lack of conformity of the Product with the agreement which becomes apparent within two years from the moment of delivery existed at the time of delivery, unless proven otherwise or unless this presumption cannot be reconciled with the nature of the Product or the nature of the lack of conformity with the agreement.
  9. If the Product is not in conformity with the contract, the Consumer may:

    9.1 request repair or replacement

    9.2 submit a statement for a price reduction or withdrawal from the contract, where:

    9.2.1 the Seller has refused to bring the Product into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act of 30 May 2014;
    9.2.2 the Seller has failed to bring the Product into conformity with the contract in accordance with Article 43d(4–6) of the Consumer Rights Act of 30 May 2014;
    9.2.3 the lack of conformity of the Product with the contract persists despite the Seller’s attempts to bring it into conformity;
    9.2.4 the lack of conformity of the Product is so significant that it justifies a price reduction or withdrawal from the contract without prior use of repair or replacement;
    9.2.5 it is clear from the Seller’s statement or circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.
  10. The Consumer may not withdraw from the contract if the lack of conformity with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.
  11. The Consumer shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product from the Consumer at its own cost. The Store does not accept any shipments sent on a cash-on-delivery (COD) basis.
  12. The Seller shall refund to the Consumer any amounts due as a result of exercising the right to a price reduction without undue delay, and no later than within 14 days from the date of receipt of the Consumer’s statement on the price reduction.
  13. In the event of withdrawal from the contract, the Consumer shall return the Product to the Seller without undue delay at the Seller’s expense. The Seller shall refund the price to the Consumer without undue delay, no later than within 14 days from the date of receipt of the Product or proof of its return. The Store does not accept any shipments sent on a cash-on-delivery (COD) basis.
  14. The provisions of sections 1–13 of this paragraph shall apply accordingly to an Entrepreneur with consumer rights.
  15. If the Customer is an Entrepreneur, the parties exclude liability under statutory warranty (rękojmia) pursuant to Article 558 §1 of the Civil Code.

§10 Withdrawal from the Contract

  1. In accordance with Article 27(1) of the Consumer Rights Act, a Consumer or an Entrepreneur with consumer rights who enters into a distance contract has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of taking possession of the Product.
  2. The time limit referred to in section 1 begins upon delivery of the Product to the Consumer, the Entrepreneur with consumer rights, or a person indicated by them other than the carrier.
  3. In the case of a Contract covering multiple Products delivered separately, in batches or in parts, the time limit referred to in section 1 shall run from the delivery of the last item, batch, or part.
  4. The Consumer or Entrepreneur with consumer rights may withdraw from the Contract by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer or Entrepreneur with consumer rights to send the statement before the expiry of this deadline.
  5. The statement may be sent by traditional post or electronically by sending it to the Seller’s e-mail address, or by submitting the statement via the Seller’s website – the Seller’s contact details are specified in §1 of these Terms & Conditions. The statement may also be submitted using the form, a template of which constitutes Appendix No. 1 to these Terms & Conditions and an annex to the Consumer Rights Act of 30 May 2014, however, this is not mandatory.
  6. W przypadku przesłania oświadczenia przez Konsumenta lub Przedsiębiorcę na prawach
    konsumenta drogą elektroniczną, Sprzedawca niezwłocznie prześle Konsumentowi lub
    Przedsiębiorcy na prawach konsumenta na podany przez nich adres e-mail potwierdzenie
    otrzymania oświadczenia o odstąpieniu od Umowy.
  7. Effects of Withdrawal from the Contract:

    7.1 In the event of withdrawal from a distance contract, the contract shall be deemed not concluded.

    7.2 In the event of withdrawal from the Contract, the Seller shall refund to the Consumer or Entrepreneur with consumer rights all payments made by them, including the costs of delivery of the goods, without undue delay and in any case no later than within 14 days from the date of receipt of the Consumer’s or Entrepreneur with consumer rights’ statement of withdrawal from the Contract, except for additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller.

    7.3 The refund shall be made using the same payment methods that were used by the Consumer or Entrepreneur with consumer rights in the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to a different solution, which shall not incur any costs for them.

    7.4 The Seller may withhold the refund until the Product is received back or until proof of its return is provided, whichever occurs first.

    7.5 The Consumer or Entrepreneur with consumer rights should return the Product to the Seller’s address indicated in these Terms & Conditions without undue delay, and no later than 14 days from the day on which they informed the Seller about withdrawal from the Contract. The deadline is met if the Product is sent back before the expiry of the 14-day period.

    7.6 The Consumer or Entrepreneur with consumer rights bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, it cannot be returned by regular postal service.

    7.7 The Consumer or Entrepreneur with consumer rights is only liable for any diminished value of the Product resulting from handling it in a way other than what was necessary to establish its nature, characteristics, and functioning.

    7.8 If, due to its nature, the Product cannot be returned by regular postal service, information about this, as well as the cost of returning the Product, will be provided in the Product description in the Store.
  8. The right to withdraw from a distance contract shall not apply to the Consumer or Entrepreneur with consumer rights in respect of a Contract:

    8.1 where the subject of the service is a non-prefabricated Product manufactured according to the Consumer’s specifications or intended to meet their individual needs,

    8.2 where the subject of the service is a Product delivered in sealed packaging which, after opening, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
  9. Withdrawal from the contract – contact details for submission:

    9.1 via e-mail to: info@furecollection.com

    9.2 in a traditional manner by sending the statement to the Seller’s address:
    FURE Collection Angelika Piekarz, Wieniec 39, 88-300 Wieniec.
  10. The right to withdraw from the contract without giving any reason does not apply to an Entrepreneur.

§11 Technical Requirements

  1. To use the online Store, the Customer must have:

    1.1 a computer, laptop, or other multimedia device with Internet access

    1.2 access to an active e-mail account properly configured to receive messages from the Seller

    1.3 a web browser in its latest available version (Mozilla Firefox, Opera, Google Chrome, Safari, or Microsoft Edge)

    1.4 enabled cookies and JavaScript support in the web browser

    1.5 software enabling the reading of .PDF files
  2. The Seller shall not be liable if the Customer fails to comply with the technical requirements set out above that are necessary for using the online Store and the Products.

§12 Privacy Policy

  1. The administrator of personal data provided during the use of the Store is the Seller.
  2. The purposes and scope of data processing, the entities to which data may be disclosed, as well as the rights of data subjects are described in the Privacy Policy.

§13 Product Recall for Safety Reasons

  1. The provisions of this paragraph set out the rules for applying legal protection measures in the event of a Product recall initiated by an Economic Operator or ordered by a competent national authority.
  2. The Economic Operator responsible for the Product recall shall provide the Consumer with at least one of the following remedial measures:

    2.1 repair of the recalled Product

    2.2 replacement of the recalled Product with a safe Product of the same type and at least the same value and quality

    2.3 reimbursement of the value of the recalled Product, which shall not be lower than the price paid by the Consumer
  3. Where other remedial measures are impossible to implement or their application would involve disproportionate costs compared to the proposed solution, the Economic Operator may offer only one remedial measure. Costs that would be disproportionate in relation to the circumstances may justify limiting the offer to a single remedial measure.
  4. The Consumer always has the right to a refund for the Product if the Economic Operator does not carry out repair or replacement within a reasonable time and without significant inconvenience to the Consumer.
  5. The Consumer is entitled to independently repair a dangerous Product only in cases where the repair:

    5.1 can be carried out easily and safely by the Consumer

    5.2 is provided for in the Product recall notice
  6. In the case of a repair referred to in the preceding section, the Economic Operator shall provide the Consumer with the necessary instructions, free spare parts, or software updates.
  7. Repair carried out by the Consumer does not deprive them of the rights provided for in Directives (EU) 2019/770 and (EU) 2019/771, including the right to request a refund or replacement of the Product.
  8. The remedial measure shall not cause significant inconvenience to the Consumer. The Consumer shall not bear any shipping or other costs related to the return of the Product. In the case of Products which, due to their nature, are not portable, the Economic Operator shall arrange their collection.
  9. Disposal of the Product by the Consumer shall be taken into account in the actions to be taken by Consumers in connection with a Product recall notice only where such disposal can be carried out easily and safely by the Consumer, and does not affect the Consumer’s right to receive a refund for the recalled Product or its replacement on safety grounds.

§14 Content Posted by Service Recipients

  1. The provisions of this paragraph fulfil the obligations arising from the Digital Services Act (DSA).
  2. In accordance with Articles 11 and 12 of the DSA, the Service Provider has designated an electronic contact point [info@furecollection.com](mailto:info@furecollection.com) for direct communication with Member State authorities, the European Commission, the European Board for Digital Services, and Users. Communication may be conducted in Polish.
  3. As part of the Service, the Service Provider allows Service Recipients to post content in the form of opinions/reviews regarding the quality of the offered Products or Services. The Service Recipient bears full responsibility for their actions, including the content they post within the Service. The Service Provider is not the provider of the content.
  4. The content referred to in section 3 of this paragraph is publicly available to all Users visiting the Service, i.e. it is publicly disseminated.
  5. It is prohibited to post Illegal Content or content that is inconsistent with these Terms & Conditions, in particular:

    5.1 advertising and/or promotional content

    5.2 content violating the personal rights of third parties

    5.3 content infringing copyrights and related rights

    5.4 vulgar content or expressions commonly considered offensive

    5.5 content constituting a threat directed at third parties

    5.6 content violating good morals, legal provisions, social norms, or customs

    5.7 website addresses or links to other internet services

    5.8 content containing personal data or contact details of third parties

    5.9 content inciting violence and/or other dangerous behaviour

    5.10 false, defamatory content or content constituting an act of unfair competition

    5.11 obscene and pornographic content or content inciting hatred, racism, xenophobia, or conflicts between nations.
  6. The Service Provider shall be liable for content posted by Service Recipients provided that it has previously received a notification of illegal content or content that is inconsistent with these Terms & Conditions and has failed to take the actions referred to in section 7 of this paragraph.
  7. From the moment the Service Provider obtains actual knowledge or awareness of illegal activities or illegal content, it shall immediately take action to remove such content or disable access to it. Removal or restriction of access shall be carried out with respect for the fundamental rights of Service Recipients, including the right to freedom of expression and information. The actions taken by the Service Provider may include: removal, restriction of visibility of illegal or non-compliant content, disabling access to it, or leaving it within the Service.
  8. Each User of the Service may report illegal content or content that is inconsistent with these Terms & Conditions via e-mail sent to the Service Provider at info@furecollection.com. To the extent possible, the notification should include data enabling the Service Provider to verify the report, an explanation of the reasons why the content is considered illegal or non-compliant with these Terms & Conditions, and contact details. The Service Provider shall inform the User of the outcome of the decision regarding the notification, its content, and justification within 14 days from receipt of the notification. If the User submitting the report does not provide contact details, the Service Provider will not be able to contact the User to confirm receipt of the notification or inform them about the outcome of its review.
  9. Service Recipients and Users have the right to appeal the decision referred to in section 8 of this paragraph. An appeal, together with its justification, may be submitted via e-mail to info@furecollection.com within 14 days from receipt of the Service Provider’s decision. The Service Provider shall provide the decision with justification regarding the appeal to the interested parties within 14 days from the date of receipt of the appeal.
  10. In the event that the Service Provider obtains any information giving grounds to suspect that an offence has been committed, is being committed, or may be committed which poses a threat to the life or safety of a person or persons, it shall immediately inform the competent law enforcement or judicial authorities of its suspicion and provide all available information on the matter.

§15 Out-of-Court and Judicial Methods of Dispute Resolution

  1. Out-of-court dispute resolution methods:

    1.1 The Consumer has the right to use out-of-court dispute resolution methods by submitting an application for mediation proceedings or an application for the case to be heard by an arbitration court. The application should be submitted after completion of the complaint procedure and only if both parties to the dispute agree to it. The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available at https://www.uokik.gov.pl and https://www.rf.gov.pl. The Consumer may also use free assistance from a District (Municipal) Consumer Ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

    1.2 The Seller agrees to submit any disputes arising in connection with concluded Product supply agreements to mediation proceedings.
  2. Judicial dispute resolution methods:

    2.1 The resolution of disputes arising between the Seller and the Consumer shall be submitted to courts having jurisdiction in accordance with generally applicable provisions of Polish law.

    2.2 The resolution of disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller’s registered office.

§16 Final Provisions

  1. Contracts concluded via the Service are governed by Polish law.
  2. In matters not regulated by these Terms & Conditions, the following provisions shall apply:

    2.1 the Civil Code Act of 23 April 1964 (Journal of Laws 2025.0.1071, as amended);

    2.2 the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws 2024.0.1513);

    2.3 the Consumer Rights Act of 30 May 2014 (Journal of Laws 2024.0.1796);
  3. All trade names, company names, and their logos used on the website https://furecollection.com belong to their respective owners and are used for identification purposes only. They may constitute registered trademarks.
  4. All materials, descriptions, and photographs presented on the website https://furecollection.com are protected by copyright law and constitute the property of the Seller. These materials may not be distributed, made available, or reproduced without the Seller’s written consent. All materials, descriptions, and photographs presented on the website https://furecollection.com are used for informational purposes only.
  5. Customers are obliged to use the Service website in a manner consistent with applicable law, social and moral norms, and the provisions of these Terms & Conditions. When using the Service, it is prohibited to provide any unlawful, offensive, or defamatory information, or information that infringes personal rights.
  6. The Seller reserves the right to amend these Terms & Conditions for important reasons, such as changes in legal regulations, changes in payment or delivery methods – to the extent that such changes affect the implementation of these Terms & Conditions – or changes in technology. The new Terms & Conditions shall enter into force on the date of their publication on the Service website https://furecollection.com under the “Terms & Conditions” subpage. Contracts concluded before the amendment of the Terms & Conditions shall be governed by the version of the Terms & Conditions in force on the date of conclusion of the Agreement. Customers with a Customer Account shall additionally be informed about the changes, together with a summary thereof, sent to the e-mail address provided by them. The effective date of the changes shall not be earlier than 14 days from the date of their announcement. If a Customer holding a Customer Account does not accept the new Terms & Conditions, they are obliged to notify the Seller within 14 days from the date of being informed about the changes. Notification of non-acceptance of the new Terms & Conditions results in termination of the Agreement.
  7. These Terms & Conditions shall enter into force on 20 April 2026.
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