Complaints
As a Customer, you have the right to submit a complaint due to the non-conformity of the Product with the contract.
How to submit a complaint regarding non-conformity of the Product with the contract?
In the event of non-conformity of the Product with the concluded contract, as a Consumer you have the right to submit a complaint based on the provisions of the Consumer Rights Act of 30 May 2014. The form of submitting a complaint is free, however it is recommended to do so in writing. In order to facilitate the complaint procedure, the Seller provides:
- e-mail address: info@furecollection.com, to which you may send your complaint;
- address: FURE Collection Angelika Piekarz, Wieniec 39, 88-300 Wieniec;
- contact phone number: +48 603 034 510;
If, as part of a complaint, you return the Product to the Seller, please ensure it is properly secured against damage during transport. Include a copy of the complaint and proof of purchase inside the parcel.
Additional information:
Your right to submit a complaint due to non-conformity of the Product with the contract is described in detail in §9 of the Store Terms & Conditions.
Please note that we do not accept cash on delivery (COD) shipments.
